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A: After the insurance claim is started, the other driver's insurance company will first perform a liability investigation to determine if they will accept responsibility for the auto accident. Once that investigation is completed and the insurance company accepts responsibility, or liability, then the adjuster will either have you take your car into a body shop or have an appraiser come out to wherever the car is (home, body shop or city auto pound) and appraise the damage that your vehicle sustained. The insurance company will either cut you a check for the damage or pay the body shop directly. During this time, they should authorize a rent car for you to drive. Sometimes the entire rental car issue can be tricky at best and oftentimes it is extremely frustrating.
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Fort Worth, Texas 76102
Phone: 817-294-1900
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North Tarrant County Office
9500 Ray White Rd., Suite 200
Keller TX 76244
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3102 Maple Ave, Suite 400
Dallas, Texas 75201
Phone: 214-327-8000
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