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If you’ve been in a car accident, one of the first things you’ll do is contact the at-fault driver’s insurance company. Since the person who caused the wreck is also responsible for paying for any damages and injuries, you’ll need to figure out who caused the wreck (You? The other driver? A third party?) and then start a claim using their insurance.Once you start your claim, a single insurance adjuster will be assigned to your case. They’ll be your contact person during the claims process and you’ll rely on them to move your claim forward. But what if they stop calling you back?

Unreturned Calls Is a Common Problem

You might be surprised to learn that you aren’t the only one who has this problem and it’s not just your adjuster. I get a lot of calls at my firm from frustrated accident victims who want to know why the insurance adjuster isn’t calling them back and what they can do about it. It’s a fairly common issue.

Unfortunately, there’s a good chance your adjuster is avoiding your calls on purpose. It’s a tactic some adjusters use to try and decrease the value of your claim.

Why Your Adjuster Isn’t Returning Your Calls

Insurance companies want to make money. Of course they do. And while there’s nothing wrong with profits, the problem is that in order for an insurance company to be profitable, they have to pay out less in claims than they take in.

Sadly, this creates some backwards incentives. When you make a claim, insurance adjusters start looking for ways to devalue or deny it because the less they pay you, the more they get to keep.

One way they do this is by dragging out the claims process. If you’ve been in a bad wreck, you likely need money to pay for your car damage and medical bills. Are you watching your bills pile up? Do you feel desperate for that check from the settlement? Are you wondering how you’re going to pay for a rental car in the meantime? Have you avoided seeing a doctor because you can’t afford it?

If you answered yes to any of these questions, then you’re exactly the kind of person who’s targeted with this delay tactic. The adjuster knows that the longer they take, the more pressure you’ll feel, and the more pressure you feel, the more likely you are to accept whatever offer they finally give you – even if it’s really low.

Two More Reasons the Adjuster Won’t Call You Back

In addition to the reason above, there are two more reasons worth mentioning. First, the insurance company isn’t calling you back because they don’t have to. They have no timeline and they technically don’t have to pay you anything (unless forced to by a jury).

Last, the insurance company knows that the longer it holds onto its money, the more it can make in interest.

What to Do When the Adjuster Doesn’t Call You Back

First, you can use your own insurance.

A lot of people are upset to hear this advice because they don’t think they should have to use their own insurance or pay their own deductibles, especially if someone ELSE was at fault for the accident. I certainly understand these frustrations. However, using your own insurance (and getting paid back later when your claim settles), will take some of the pressure off of you and make you “immune” to the adjuster’s tactics.

Your second option is to contact a lawyer.

Personal injury lawyers don’t cost any money upfront and they can provide much needed help when the insurance adjuster won’t give you a break. I’ve found that sometimes simply having a lawyer will dissuade the adjuster from stalling your case – adjusters know they can’t pull that kind of thing when there’s a lawyer on your side.

How the Anderson Injury Lawyers Can Help

Handling insurance adjusters is our job. We do this for a living, taking away the stress and frustration of handling an insurance claim – and an impossible adjuster – on your own.

It costs nothing upfront to hire us and we don’t charge by the hour, so if you’re curious to see how we can help you with your personal injury case, give us a call, fill out a contact form or start a live chat (the link is in the bottom right corner of your screen).

Who Needs to Hire a Lawyer?

If you’ve never hired a lawyer before, you might be wondering, “What will an attorney do for me? Do I even need one?” You will benefit from hiring a lawyer if you:

  • Were hurt in an accident caused by another driver
  • Don’t have health insurance after a wreck and can’t afford to get treatment
  • Have never handled a claim before and feel confused about what to do next
  • Tried handling the claim on your own but encountered trouble with the insurance adjuster
  • Received an unfair settlement offer from the insurance company
  • Want a professional to ensure you win everything you deserve to cover the cost of your accident

If you were in an accident that wasn’t your fault and suffered injuries as a result, you will benefit from having a personal injury attorney handling your case. The reason is simple. After a wreck, you’re going to have to convince the other driver’s insurance company to pay you the money you deserve for your medical bills, damaged car, and pain and suffering. However, insurance adjusters are trained to pay you as little money as possible. It’s how insurance companies make money.

Having a lawyer on your side evens the playing field. Here at the Anderson Injury Lawyers, we have over 25 years of experience winning money for hurt accident victims in the Dallas-Fort Worth metroplex. We know exactly how to set up your case, and we handle everything for you.

Our Personal Injury Firm Takes the Stress Off Your Shoulders

When accident victims come to us, it’s often out of frustration with the insurance company. No one ever tells you how hard making a claim can be, especially when insurance adjusters refuse to call you back or create unfair excuses to deny your claim.

We Fight the Insurance Company So You Don’t Have To

Insurance adjusters might find it easy to brush you off, but they won’t be able to ignore us. Sometimes simply having a lawyer on your side forces the insurance company to stop messing around – they know we won’t let them get away with undervaluing your claim or playing around with your case.

We Prove the Other Driver Was At Fault

This is a sticking point for many car accident victims. You might know that the other driver caused your accident, but how can you prove it? We have over 40 years combined experience building cases and proving negligence. We know exactly what to look for, who to call and how to handle your case in the right way.

We Immediately Investigate Your Accident

If we’re going to convince the insurance company to pay you full compensation, words alone are not enough – we’ll need to prove that someone else caused your car accident, and that your car accident caused your injuries. For this reason, quick and thorough car accident investigations are crucial, which is why we make yours a priority. Since evidence like skid marks, debris, vehicle damage, video camera recordings and injuries tend to diminish and disappear fairly quickly, we understand the importance of fast action.

We Fight to Win You the Compensation You Deserve

If you’ve been in a car accident that wasn’t your fault, you shouldn’t have to pay the price. Under Texas law, you’re entitled to compensation for your medical bills, missed work days, pain and suffering. The Anderson Injury Lawyers can help you get it.

How Does It Work?

Schedule Your Free Consultation

First, you’ll schedule your free consultation with our firm. When you come to our office, we’ll listen to your story and get all the facts of the case, then form a plan to get you the medical care you need. From there, we’ll gather evidence to build your case against the other driver and start our battle to win you everything you deserve to cover the cost of the accident.

You Pay Zero Upfront Costs

If you choose to hire our firm, there are no costs upfront. Instead, we work on a contingency basis, meaning we take a percentage of the money we win for you once you’re satisfied with the results and your case is complete.

We Set You Up with Doctors

Even if you don’t have health insurance, you shouldn’t be left to suffer. We work with a network of doctors we trust who can get you the care you need now, and defer payment until later (after we’ve won your case and the money needed to pay these bills).

We Handle Everything, Giving You Updates Along the Way

You’ll be assigned a case manager who is there to answer questions every step of the way. As your case progresses, we’ll keep you updated on its status and check in with you to see how you’re healing, but we handle all the paperwork, evidence-gathering and negotiations. Your only job is to get better.

Once You’re Healed, We Fight the Insurance Company

After you’re fully recovered from the accident, we’ll gather all your medical bills, photo documentation, police reports and other evidence and bring it to the insurance company to demand a fair settlement. Attorney Mark Anderson has over 25 years of experience negotiating with insurance adjusters, and he won’t let an adjuster lowball us. If at the end of negotiations we still don’t believe the insurance company is offering you fair compensation, we’ll file a lawsuit.

Filing a Lawsuit

In addition to our attorneys, we have a full litigation team trained to bring your case to court. We’ve won millions of dollars for our clients over the years, and we are confidant in our ability to bring justice to hurt accident victims.

Why Trust the Anderson Injury Lawyers?

The Anderson Injury Lawyers’s founder Mark Anderson is one of the most recognized attorneys in our area. Most notably, Mark was named a Top Attorney by Fort Worth Magazine, and is consistently recognized as a Super Lawyer by Thompson Reuters. He is rated A+ by the Better Business Bureau and is ranked in the top one percent of practicing attorneys in the United States, according to the National Association of Distinguished Counsel. ​